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Client solutions • Technical account management • Customer success

I turn complex customer needs into systems people actually use.

I bridge discovery, implementation, adoption and long-term account value—combining commercial judgment with hands-on technical delivery.

View selected work Connect on LinkedIn
Top 2 SMB ARR growth
105–165% of monthly target achieved
End-to-end client solutions
01 / Selected work

Proof, not promises.

Two production client solutions showing how I move from business problem to usable system—while owning the customer journey around it.

Centre PucciPet services

Predictive booking logic & smart check-in

I translated a complex grooming intake process into 34 service-specific booking paths, paired with a customer check-in experience and centralized operational visibility.

34booking paths
2customer-facing systems
4+engagement channels

The challenge

Service rules, eligibility and capacity made a single generic booking link unreliable. Customers arriving through calls, texts and social conversations also needed a clear path forward.

What I owned

Account acquisition, discovery, process mapping, solution design, configuration, implementation, testing, onboarding, training, launch and ongoing support.

  • Designed predictive logic using customer inputs, service rules, eligibility, staff capacity and availability.
  • Configured Conversation AI and Voice AI to qualify inquiries and deliver the appropriate booking path.
  • Built a smart check-in flow and operational dashboard model for centralized arrival visibility.
  • Structured CRM data, tags, fields, follow-up and lifecycle automation around the customer journey.
View full case study View booking experienceView smart check-in
Predictive booking logic34 paths
01
Customer intentService, pet, eligibility, preferred timing
RulesService fit
CapacityStaff & time
ChannelWeb, SMS, AI
Recommended pathRight service. Right booking link.
→
Smart check-in connects arrival activity to a centralized staff view.

The full case study includes a clearly labeled demo dashboard with sample data.

Ancien Four à PizzaHospitality

Omnichannel restaurant reservation system

I designed a white-label reservation environment that connects guest booking, staff operations, physical-table availability, AI channels, CRM records and lifecycle communication.

4booking sources
1operational record
24/7AI-assisted intake

The challenge

Manual and disconnected reservation activity created missed messages, inconsistent follow-up and limited visibility into guests, availability and operational demand.

What I owned

Sales, discovery, requirements mapping, workflow design, implementation, CRM configuration, AI prompt design, QA, launch, enablement and optimization.

  • Built a branded booking experience with physical-table capacity and availability logic.
  • Connected website, staff, Conversation AI and Voice AI activity to one operational source of truth.
  • Configured GoHighLevel custom fields, custom values, tags, pipelines, confirmations, reminders and staff notifications.
  • Validated routing, source attribution, consent, lifecycle workflows, human handoff and customer-facing edge cases.
View full case study View restaurant websiteView reservation experience
Reservation operating system4 sources
01Web
02Staff
03Chat AI
04Voice AI
Single operational recordGuest • Time • Party • Table • Source
Confirmed and synchronized
AvailabilityCRMLifecycle SMSStaff view

The full case study includes a clearly labeled demo dashboard with sample data.

02 / Approach

From first conversation to sustained adoption.

The system is only part of the work. I own the journey around it—making the solution understandable, usable and valuable for the people who depend on it.

01

Discover

Understand the customer, the commercial goal, the operational reality and where friction is costing value.

02

Map

Translate requirements into a clear journey, practical workflows, data structure and measurable launch plan.

03

Build

Configure the solution, connect the systems and keep the experience intuitive for customers and internal teams.

04

Validate

Test routing, logic, data, automations and edge cases before the experience reaches a real customer.

05

Enable

Launch with clear training, documentation and support so teams understand the solution and use it confidently.

06

Grow

Monitor adoption, troubleshoot friction and strengthen the account through ongoing value and trusted guidance.

03 / Capabilities

Commercial awareness.
Technical fluency.
Customer ownership.

I work comfortably between the customer conversation and the system behind it—translating what matters to each audience without losing the business outcome.

Client leadership

Technical account managementCustomer discoveryRequirements mappingImplementation planningCustomer onboardingUAT & launch

Adoption & account value

Product adoptionChurn preventionExecutive communicationTroubleshootingAccount expansionCustomer enablement

Systems & tools

GoHighLevelSalesforceCloudflare WorkersCloudflare D1APIs & webhooksConversation AIVoice AICRM automationSMS & email workflowsDashboards & reportingStripeHTML / CSS / JavaScript
04 / About

Why I build

Revvie started with passion. It clarified where I create the most value.

I founded Revvie because I wanted to build useful things and solve real customer problems.

Building a company meant wearing every hat: sales, discovery, workflow mapping, solution design, configuration, testing, onboarding, training, troubleshooting and ongoing account support.

That experience gave me more than technical range. It clarified the work that genuinely energizes me: forging strong relationships, translating complexity into clarity and helping customers adopt solutions that make their day-to-day work better.

I am now looking to bring that combination of customer ownership, commercial judgment and hands-on technical delivery to a team where I can contribute at scale.

1Password

Senior Account Manager

Promoted after consistently exceeding targets and demonstrating strong product expertise, customer ownership and cross-functional collaboration.

  • Top 2 for SMB ARR increase
  • Supported a 650-seat customer opportunity
  • 105%–165% monthly target attainment
Tervene

Technical Account Manager

Managed configurable SaaS relationships across onboarding, workflow adoption, product education, troubleshooting and continuous improvement.

  • Primary customer contact
  • Requirements-to-workflow translation
  • Technical and non-technical enablement
Earlier foundation

Account & territory leadership

Built a foundation in discovery, consultative selling, account expansion, product education and relationship management across technology and healthcare.

  • President's Club recognition
  • New-market and territory building
  • Consistent target performance

Technical account management • Implementation • Customer success

Looking for someone who can own the customer journey and the solution behind it?

I'm based in Montreal and open to the right client-facing SaaS opportunity.

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